Make sure that you contact us on rickedra@cox.net first, then call 619-788-7039. All requirements and timelines:
Reason for returns, codes, warranties or exchanges
The customer is required to contact Hallmark Collectible by calling at 619-788-7039 providing your name, address, phone number and signature for auditing and filing purposes.
We will offer returns and/or refunds if your item was damaged, sent the wrong order, changed mind or if the seal on the packaging was not opened before returning.
Timeframe in which we can accept returns is 30 days after your purchase.
When can you expect a refund, within 45 days.
Links to the return and refund policy are also accessible through emailing or calling 619-788-7039 rickedra@cox.net